FAQ

What is SerenMist?

SerenMist is a collection of modern aroma diffusers designed to clean the air, spread calming fragrance, and create a warm, relaxing atmosphere. Our diffusers use ultrasonic technology to release a fine mist that works with essential oils for a healthier living space.

How does the diffuser work?

Our diffusers use ultrasonic vibration to break water and essential oils into micro-particles, creating a cool mist that spreads fragrance evenly in your room. Unlike traditional burners, they use no heat, which helps preserve the full benefits of essential oils.

What type of essential oils can I use?

You can use most 100% natural essential oils such as lavender, eucalyptus, citrus, peppermint, or blends. Avoid using carrier oils, greasy blends, or perfumes, as they may damage the diffuser.

How long does the diffuser run?

Depending on the model and water tank size:

  • Small tanks (150–200ml): 3–5 hours
  • Medium tanks (250–300ml): 5–8 hours
  • Large tanks (400ml+): 8–12 hours

    All diffusers come with an auto shut-off function when water runs low for safety.

Are SerenMist diffusers safe to use at night?

Yes ✅ Our diffusers are designed with whisper-quiet technology and automatic shut-off. You can safely use them overnight to improve sleep quality and keep the air fresh.

How do I clean my diffuser?

  1. Empty the water tank after each use.
  2. Wipe with a soft cloth and mild soap if needed.
  3. For deep cleaning, use a mixture of water and a few drops of vinegar to remove oil buildup.

    ⚠️ Never use harsh chemicals or abrasive brushes.

Do you offer international shipping?

Yes 🌍 We provide free worldwide shipping on all orders. Delivery time may vary depending on your location, usually between 7–14 business days.

What if I’m not satisfied with my order?

We offer a 30-Day Money Back Guarantee. If you’re not happy with your purchase, you can return it within 30 days for a full refund. Please visit our Returns & Refunds Policy page for details.

Can I use SerenMist in an office or yoga studio?

Absolutely 🙌 SerenMist diffusers are perfect for both home and commercial use. Many customers use them in yoga studios, spas, meditation spaces, and offices to create a relaxing and focused environment.

How can I contact customer support?

Our support team is available 24/7. You can reach us by:

We aim to reply within 24 hours.